Complaints Procedure

We have an in house complaints process which is led by Mrs B Pattrick and in her absence
Ms D Coyne who can both be reached at:

LDSC, 696 Dunstable Road, Luton, LU4 8SE
Tel: 01582 494815

Your complaint or comment can be in writing, in person or by telephone. We will respond to your complaint within 3 working days and will investigate and respond fully within 10 working days. If we think it is going to take longer than this or there are any unavoidable delays we will let you know.

You can nominate someone else to complain on your behalf; in this case we will need written permission from you because of confidentiality laws. You can request this information in another language; please let us know if you will require this.

If, at the end of the process, you are not satisfied with the result of it you may contact one of the following organisations:

Dental Health Foundation helpline: 0845 063 1188

NHS Local Area Team (NHS)
NHS England
PO Box 16738
Redditch B97 9PT
Tel: 0300 311 2233

Dental Complaints Service: (Private)
Tel: 08456 120540

Independent Doctors Federation CEO (Private)
The Medical Society of London
Lettsom House
11 Chandos St
London W1G 9EB

Care Quality Commission Website:
Email: Tel: 03000 616161
Address: Finsbury Tower,
103-105 Bunhill Row,
London EC1Y 8TG

The Parliamentary and Health Service Ombudsman:
Helpline: 0345 015 4033
Address: Millbank Tower,
Millbank, London SW1P 4QP